Brenda Jackson is Senior Vice President and Chief Customer Officer for Oncor. She is dedicated to creating a customer-centric culture where customer viewpoints and questions will be considered in all corporate decision-making. She oversees a team of 197 Oncor employees and, indirectly, the dedicated customer care employees of a major contractor.
Jackson’s accountabilities include:
• Cultivating and sustaining effective customer, municipality and community relationships with key stakeholders
• Overseeing the development and implementation of economic development initiatives that attract, retain and grow service area businesses
• Assuring the company’s energy efficiency programs meet the mandate of the Texas Electric
Choice Act, which calls for reduction in statewide energy consumption through market-based
programs available to all customer classes
• Maintaining liaison between Oncor and retail electric providers and end-use customer care
• Spearheading the development and management of Oncor’s corporate philanthropy and
employee volunteer programs
• Overseeing communications
In her 40 years with Oncor, Jackson has spent the lion’s share of her career in customer operations, customer service and community relations functions. She was one of the four steering committee officers who led the Competitive Action Plan (CAP) initiative that reengineered the company and eliminated $200 million of expense in 1992. She also managed the Business Services human resource, information technology, administrative services, procurement and environmental services functions. Additionally, she chaired the officer steering committee of the WINS Project to reduce administrative and general expenses.
Throughout her career, Jackson has served on countless civic and community boards, including the boards of the Teacher’s Retirement System of Texas, the YWCA of Metropolitan Dallas, the City of Dallas Private Industry Council and the Dallas Symphony Association Board of Governors. She currently serves on the boards of the Dallas Heritage Society and the North Texas Opportunity Fund and the Diabetes Health & Wellness Institute at the Juanita Craft Recreation Center in Dallas. For five years, Jackson has served on a regional panel to select finalists for White House fellowships.
Jackson graduated from Prairie View A&M College with a bachelor’s degree and holds a graduate finance certificate from Southern Methodist University in Dallas.